Late yesterday, Mr. Phanuel Ulysse arrived at our residence to perform the backflow testing. The test results were excellent and I believe your staff will forward same to the City of West Palm Beach Public Utilities.

This service has been both a challenge for your company as well as for us. However, I must comment that since June I have spoken to various employees and emailed a number of same. In every instance, the employees are good natured and demonstrate a willingness to assist. We do understand system upgrades and changeovers, but were being “pushed” by the City for a response, else we would never have contacted you direct.

Mr. Phanuel possesses a phenomenal personality and that coupled with his extremely professional skill set are exactly what you want representing your company. He obviously is a tremendous asset to your operation and in today’s business world that is what keeps a company in existence. He is a pleasure to talk with and his explanation of the purpose of this device was well received.

Although it took 5 months, numerous phone calls and emails and having to contact you for assistance, we, in all fairness and because of Mr. Phanuel it will be our pleasure to recommend your company to friends and neighbors. We will be doing so at the upcoming HOA meeting.

We wish to say “thank you” and also share our sincere appreciation for sending Mr. Phanuel to handle this service call.